Operating system
About
Product leader with 10+ years of experience spanning deep technical systems, high-growth consumer platforms, and enterprise-scale transformation.
How I lead
- Strategy first: crisp problem framing, clear north-star metrics, explicit tradeoffs.
- Automation as leverage: reduce friction, increase throughput, improve quality.
- Platform thinking: invest in reusable capabilities to scale impact.
- Org builder: hire, coach, and create operating rhythms that sustain execution.
Currently
Group Product Manager at Booking.com, leading teams across customer service tooling, support channels, and automations focused on reducing customer friction and improving operational efficiency.