Professional
Case Studies
A curated set of work focused on product leadership, decision-making, and measurable impact.
Connected CS: Automation-first service model
Featured Defined a 3-year product vision for low-touch, automation-first customer service, aligning leadership and building execution capacity.
Web personalization platform
Featured Built a personalization strategy and platform that enabled rapid experimentation and delivered significant booking uplift.
Shopsy: 0→1 platform launch and 10× user growth
Case study Owned the product and growth funnel for Flipkart’s value platform Shopsy.in—launching the platform, unlocking key conversion drivers, and scaling acquisition channels to drive 10× growth.